Crossing Cultures with Competence
Training of Trainers Program........Two Day Cross Cultural Seminar
Host Country Overview
Culture and Communication
Day 2 Workshop Schedule
Learning Style preferences of Trainers and Trainees
Managing the Transition
Delivering a Cross-Cultural Orientation
Making Use of Your New Skills
Frequently Asked Questions:
Q: Who will conduct the training?
Q: When will you be coming to my city?
If all this sounds good to you, or if you have questions, please:
Contact us to arrange for a conversation between you and Anne Copeland (ideally by telephone or Skype, but email can work too). Let us know about your intercultural background and how you hope to use the training materials.
Once we both agree that this is a good match for you, please go to our registration page to complete your enrollment including payment.
We have an early registration discount of $1295 up to one month before the training. After the discount period ends the price is $1395. Included in this is $250 non-refundable registration fee. NOTE: Pricing for international locations will be different. Also registration deadlines may be different for international locations. Please contact us to confirm exact price and registration deadlines.
Discounts are available for two people from the same organization attending the training together. Additional discounts are offered if only one training kit is provided to the organization. Call (617-566-2227) or contact us for additional information.
If you need to cancel:
As noted above, we have a $250 non-refundable registration fee.
Requests made two weeks before the workshop will receive full credit toward future workshops or a refund of $1000.
Requests made two weeks or less before the workshop will be credited with $1000 toward a future training course
If we need to cancel:
You will receive a full refund of your tuition or the opportunity to sign up for another training course. We recommend that you purchase travel insurance for the unlikely chance that the training is cancelled.
Late Registration:$50 surcharge for registration after the deadline. For registration less than one week before the workshop, please contact us.
Below you'll find comments from some of our past attendees.
""The course content is extremely well put together and literally gives you all the tools you would need from detailed instruction for activities in the trainer's manual down to supplying the props and equipment you will use."
""Attending the cross-cultural training opened my eyes to so many of the dimensions that we must consider and be sensitive to when communicating, working, interacting with ALL people. The training content itself was invaluable and the training experience was so engaging, hands--on and fun that I never for a moment 'zoned out' --as we all must admit can happen so easily! It help me set up a pilot program for helping our new staff, coming in from countries all over the world, as they deal with such issues as relocation, culture shock, and communication."
"The Crossing Cultures with Competence training program lead by Anne Copeland is excellent. Anne imparts knowledge and insight about working as a cultural trainer. I particularly appreciated the innovative and practical exercises which will complement the materials I use. In addition, the interaction with and sharing by the other participants is very beneficial."
"It took me over a year to try to compile information to conduct a cross-cultural training. I found exactly the right information and even in excess at the training with Dr. Anne Copeland."
"This intercultural training opportunity provided me with new resources to use in my college classes. Also, it helped remind me of points I should be making that I had almost forgotten because I take many of the cross-cultural principles for granted. I felt at home in discussions with like-minded professions in the intercultural arena."
"This program was very helpful in gaining insight into effectively orienting expatirates to a new culture. The concentration on history and ties through the host county culture was especially valuable and not something I thought is typically considered by other cross cultural training programs."
"This workshop is relevant for not only working with expats to and from America, but can be used for a wide variety of audiences and countries. It's about everyday life and how to better understand each other and the world around us."
"Normally I drift away on courses, but switching between active and passive activities gave me the opportunity to stay focused."
"I would strongly recommend the CCWC course for anybody working in the cross cultural field. Anne's material is so well-structured, interesting and useful for anyone dealing with cross-cultural issues."
"A great course that exceeded my expectations on every level. The material we received was well-thought out, and will be very useful in my work, as well as opening up new paths. It was also inspiring to met other people working in this field."
"As a leadership coach and consultant who has worked and lived internationally, I found the Crossing Cultures with Competence training of trainers workshop to be very well-organized and comprehensive. A big plus to this program is the emphasis it puts--not only on the more obvious aspects of intercultural orientation--but also on the more "hidden dimensions" of culture, and the emotional and psychological impacts that invariably result from living and working in a culture that is different from one's own. Anne Copeland is well-versed in the material and an excellent model; she demonstrated her mastery of both content and practice throughout the workshop. At the end one leaves with a thoughtfully crafted toolkit of training guides, workbooks and support materials, access to a peer network, and recommendations on where to offer intercultural training services. All this adds up to an excellent preparation, well worth the investment"
I have been delivering 'Cultural Orientation' and 'Re-Entry' seminars in Europe for the past year. 'Crossing Cultures with Competence' training provided me with new ways to present information to create a more effective learning experience. Supporting materials such as worksheets and interactive exercises will be invaluable to help future participants in my seminars understand their own cultural references, and identify and bridge cultural gaps. My own cultural self-awareness deepened during the course, which will enrich my future client interactions. Thank you, Anne and The Interchange Institute, for your professionalism, and for sharing a wealth of experience and resources."
"I flew all the way from London, and it's all worth it! I gained a lot in two days. Anne explained everything very clearly with good examples. Having other participants from different cultural and professional backgrounds enriched the discussions we had in the class. I am going home with a bag full of ideas."
"I recommend this course to anyone working or thinking about working cross-culturally. As an independent consultant I found the material very complementary to my model of intercultural leadership development."
"The training is well worth the investment! Anne is great! Well-organized and keeps the workshop on target and on task!"
"The knowledge base, learning and teaching techniques provide a thorough spectrum of the challenges faced by individuals and groups for cross cultural understanding."
"As a person who works with international officers everyday, this course has taken my skill set to the next level, allowing me to provide better service for my internationals. I now feel more comfortable, confident, and competent about my cross-cultural skills and role as a trainer for others. Excellent course."
"I am very happy to have taken the Training of Trainers workshop; it is a great enriching tool for cross-cultural trainers. The materials prepared and included in the workshpare very useful and well organized. I liked how theyt tke in consideration the different learning styles."
"The course was great, very informative. The materials are great for someone looking to be a subcontractor or go out on your own."
"The workshop simply and directly made connections between working across the cultures and the value of a reflective approach to understanding others."
"This workshop provided me with materials, resources, and the know-how to effectively discuss the importance of cultural awareness and to coach others on crossing cultures. I immediately applied what I learned from this workshop to my role in a global business setting. The delivery and training methodology are world class! I highly recommend The Interchange Institute."
"I have been in the consulting/training business for over 20 years and this is one of the most beneficial classes as a result of the content and delivery of the program."
"The course was everything I hoped it would be and more. The materials provided are invaluable for developing my own course for the people I will train. Anne is extremely knowledgeable in the cross-cultural field and a very good educator. I truly enjoyed the course"
"This has been the best course to help me with my English as a Second Language teaching--I will take all of this and incorporate it into an orientation course for my university's new international students. Highly recommend anyone who works with international companies take this class."
"One of the most organized, comprehensive and informative (courses) as it pertains to crossing cultures. I found these two days to be such a wonderful and productive use of my time."
"Anne has a wonderful presence -- calm, responsive, intelligent, quick on her feet, non-judgmental...all attributes that make her an excellent trainer in a complex and sensitive subject. On top of her modeling how to be an effective trainer, she is generous with her materials and has a wealth of information to impart. I very much appreciated this opportunity and will incorporate many examples and exercises in future cross cultural trainings."
"I was very favorably impressed by the organization's high level of professionalism before the training, which lead up to a very enriching and fruitful two-day workshop. I enjoyed every moment of it. Anne had the perfect pulse on our group and knew exactly what chords to strike and when. She led us very professionally through the programme, making us feel all the time that she was very concerned and focused on the challenges of our personal and professional path. She is a very generous trainer and provided us a wealth of useful information.
"Anne's material is extremely well researched, carefully put together and usable right away. What a wonderful opportunity to learn from her extensive experience and be able to apply it."
"Anne did an amazing job incorporating all of the relevant cultural elements into a 2 day program. We felt like we walked away with a week's worth of information! This training program will be very useful not only for Assignees but also for our DSP consultants."
"This workshop was one of the most content-rich programs I've ever attended. The amount of relevant and varied information will provide my company with a very professional and knowledgeable base for moving forward into cultural transitional programming for foreign nationals in our region. Worth every penny...and then some!."
"Thank you so much! The workshop exceeded my expectations and Anne was a wonderful trainer. I enjoyed the two days at the workshop and learned a great deal. It helped me to think about new ideas, offerings, and how I can use the materials in my work. (The quality of the materials is impressive!) I will be recommending the workshop to others for sure."
"While I had some resources already for planning and delivering various types of programs, this workshop provides comprehensive, organized, high useable and adaptable materials to take with you. Anne is obviously highly expereienced and we-regarded within the intercultral community. In every way worthwhile! Thank you!."
"What an inspiring, thought-provoking and energizing experience. Anne was a wonderful presenter, striking a balance between educating us, and allowing us the time to discuss and explore the ideas she presented. She gave of her resources and materials generously, giving me the confidence and the freedom to both market myself as an effective trainer, and custom build workshops for many different audiences. Two days very well spent!"
"Well researched, well prepared and well worth the investment."
"I believe so much that the more you know about another culture, the better the world will be. Thank you for showing us how to do that in such a smooth and professional way."
"An excellent framework on how training should be conducted. Multiple, useful tips were offered and extraordinary reference materials to use. "
"This workshop has been outstanding! It is very beneficial to anyone who is in contact with different cultures, no matter to what extent. Anne does a fabulous job in raising cultural awareness and explaning the importance."
"The trainer made me feel comfortable and at ease, created a fun-learning atmosphere."
.... your materials provided a fresh ways to approach/teach cross-cultural theory; your activities will add variety to my existing sessions and solidify learning for the client... lastly, your course was a great venue to exchange ideas with others in the same field and I benefited from your 'business development/marketing' component."
"This was great. Loved the cross-cultural piece--very relevant to my work with Girl Scouts. Thank you!."
"Excellent - exceeded my expectations. Very helpful in my career aspirations! "
"I am very plased that I joined the course and feel more confident now."
"Of all the Intercultural training programs out there, the Interchange Institute is the smartest one around because of its President and Founder, Anne Copeland. She’s brainy in an accessible way that gives teaching and training a good name. She knows when to deliver information and when to pull back and let the students take charge. She is inspiring. A rarity in the field. And a darned nice human being. You will be prepared for Intercultural training no doubt when you enroll in this program."
"This valuable training session offers a wide range of products and processes addressing and accommodating a variety of learning styles and cultural situations. Dr. Anne Copeland's skillful facilitation blends a depth of experience with her warm, inclusive, professional style. Participants will return home inspired and armed with new connections, ideas, and resources."
"This training will greatly benefit me in my current position as Program Coordinator for Professional Development. In my job I am involved with International professionals that come to our university for 6 months to one year. The training materials provided and the knowledge I obtained will allow our guests to make a successful transition which results in a positive experiences."
"Very useful in developing this area of consulting. Anne was very personable and helpful and available."
"Our company has been using Anne's newsletters and resources for years. I was finally able to attend her Train the Trainer class. Crossing Cultures with Competence not only gave me a clear understanding of what to present in a Cross Cultural training, but more importantly, why it was necessary to present it and how to present it. Anne provides a wonderful guide map to trainers, giving relevant examples, anecdotes and activities to engage every culture and every type of learner. Thank you, Anne, for your invaluable guidance. I have already recommended your class to two colleagues."
"I look forward to using the materials Anne provided. Anne is a skilled trainer, adept at making people with diverse backgrounds and needs comfortable and to help them get the most out of the training."
"This workshop was very helpful to allow me to sort out what a career as an Intercultural Trainer might look like. It is an excellent step for me to explore this new career."
"Excellent scope. Materials comprehensive, generous and rigorous in approach."
"Although I was already familiar with many of the concepts because of my experience at the Royal Tropical Institute, Anne provided a fabulous overview with a great balance between theory, practice and anecdotes. It was also great to learn about different learning styles and to get a better understanding of my own."
"Crossing Cultures with Competence is a great training for new Trainers as well as for Cultural Trainers that have been in the business for a while and can boost any Trainers confidence as well as provide new ideas and techniques. The exceptional training material is well-prepared and researched as well as clear and easy to understand. The seminar provided me with wonderful tools and resources, was very informative, inspiring and
"The workshop was brilliant. The materials are a great source and it was easy for me to modify my cross-cultural presentation. This is the best investment you will ever make in your business and yourself. Priceless. My personal needs were given personal attention and the information was extremely valuable."
Crossing Cultures with Competence was a wonderful supplement to my training and orientation for global students, provinding thoughtful and useful materials and training."
"Great job!!! This was a truly motivating and engaging workshop that gave me exceptional tools."
"It was very informative. It laid out explicitly the feelings and ideas we feel/go through but didn't know how to explain."
"I want to thank you for your smooth way of riding the waves of cultures, your inspiring way of delivering this workshop and being so authentic. "
"The trainer was well-prepared to deliver the workshop. She is inspirational. Thanks! "
"It is impossible to do justice in a couple of sentences to the value of the Crossing Cultures with Competence Train-the-Trainer workshop. Suffice it to say that I left feeling very satisfied about the balance of high-level discussion and the practical. So much research, thought, and experience has gone into this program and Anne delivers it all in a way that makes it extremely digestible and useful. "
"Excellent training on wide variety of issues, concerns, trends and principles with respect to the intercultural field and useful to individuals working in a wide range of professional areas. I found the balance between lectures and interactive classroom participation was good. I also value leaving course with practical information to act on going forward and the community we are starting."
"This workshop was comprehensive and creative. I gained more than expected and appreciated the opportunity. I took two other similar training programs this summer and without a doubt, your program was much more developed on the aspect of the "training methodology," both in terms of the training tools utilized in the classroom and the training materials given to us for our future use, which is a feature that determines the success of the learning model. Also, your frankness of your personal path to developing your business was invaluable and very generous.”
"I have seen poor intercultural trainers with bad information. Your materials and info are excellent -- well-researched, diverse, clear and comprehensive. I appreciate your passion for, and dedication to, the field ."
"Well laid-out framework for understanding intercultural issues and how to begin adjusting."
"Anne is an expert who helps the trainer get both the perspective and the tools to launch an intercultural training program or do staff training to increase intercultural awareness."
"A tremendously worthwhile investment."
"I felt so respected and valued. I've learned to appreciate myself and my strengths, and those of others, more. The training was intimate, bonding, supportive, safe and non-judgmental."
"Course was thoroughly enjoyable - good mix of activities catering to different learner types. Course delivery was excellent and take-away value top-notch."
"This course has given me a framework to offer the Business School's clients practical information and tools for their overseas assignments. Anne's knowledge, dedication and enthusiasm are infectious and inspirational. Thank you!"
"Thanks to each of you for the very enjoyable collegial atmosphere. That, coupled with the excellent materials and presentations made this the most profitable workshop I have ever attended."
"The Cross Cultural Training Anne provides is invaluable. Her training and in-depth knowledge provides heart-centered entrepreneurs with information and skills that will help them conduct business with a variety of customers.Her entire training system, is, in my humble opinion, is elegant in its simplicity. I built an entire business based upon her training. She continues to educate cross-cultural trainers and coaches while providing each of us with "up to the minute" informative addendums and expert assistance as its needed.I give Anne Copeland and the Interchange Institute high marks for their training, business building techniques and superlative support."
Anne Copeland is an outstanding trainer who demonstrates the rare combination of business-like efficiency and genuine warmth and compassion. Every moment of her training is worthwhile and excellent value for money. Having lived in 7 different countries myself, I know that Anne's insights and methods get to the core of what's important when crossing cultures. I came away from the seminar with far more than I anticipated: increased enthusiasm to work in the field of cross-cultural training, improved confidence in my ability and an excellent set of tools and resources. Thank you, Anne!"
"I really feel like I leapfrogged a couple steps ahead in my business plans. I was thoroughly pleased with the presentation given by Anne. The ideas and materials provided went above and beyond my expectations and I found everything extremely useful. I would highly recommend this seminar to anyone interested in cross cultural training. Excellent! "
"Anne is an excellent presenter/trainer. She's very well-organized and considerate of participants' needs. The materials we take away from the program are outstanding and extensive. Anyone with training skills and reasonable cultural sensitivity could immediately use these materials to provide a quality cross-cultural training program. I've been conducting cross-cultural awareness training programs for 10 years. Anne's interactive materials will add another quality element to my programs. "
"This was a very important next move to my career and personal life. "
"This program was a great opportunity to reflect about issues regarding expats, the challenges they face and new approaches to help them. "
"Great training! I received plenty of essential information and useful support. There was a great international panel attending. Your reputation goes beyond the borders."
"The material gave me a good and different perspective to the cross cultural dimension. Got a lot of new tools and ideas to build into my seminar and workshops. Relocation has not been my focus so far, but now I can use that as an added 'market'. "
"I have a strong sense of what direction to take now and the tools to go there. Wonderfully practical, pertinent. "
"Crossing Cultures with Competence gave me a renewed appreciation of the transition foreign nationals go through when relocating to the United States. It's a great course for those that want to better appreciate and diminish the cultural gap between two people. I highly recommend it."
"Although I have worked in the field for a while, this workshop really allowed me to apply the theory to the practical skills needed in training people to develop intercultural competence ."
"This was the best workshop I have ever attended, and I have attended many, many workshops. It was the best because Anne brings quality, much knowledge about the intercultural world, utilized various learning styles, and keeps things moving at just the right speed ...... As a participant, I went away with a very organized packet of materials, ready to pick up and start to use, and my mind spinning with ideas. I loved every moment of the training from the fellowship with the other participants and instructor to the step-by-step instructions on how to personalize the materials. The workshop went way beyond my every expectation. I loved it."
"Even though I have been in the intercultural training field for several years this 'train the trainer' workshop was full of practical information to help with future jobs. Materials are wonderful."
"The trainers who attended the workshop brought such a wealth of experience, knowledge and great stories to the group. A truly enjoyable experience."
"As the owner of a relocation/destination services company
I knew it was important to attend this type of training. After
having completed the seminar, I felt that it was critical to share
this wonderful body of knowledge with my staff and our clients!"
"Anne is a superb presenter. The pace was well-adapted
to the group, the mix of presentation styles was very effective
and the group dynamic was excellent. I was very impressed by the
quality of the training materials. The graphics are great, the
content is very detailed and informative. Truly a program that
can be immediately implemented. Thank you so much."
"Anne did a great job at delivering the program. She
was easy to understand and follow. She also was very good at keeping
the right pace and attention of the participants. I thoroughly
enoyed it! Thank you!"
"Anne is one of the most effective trainers I have met
with. The program will be invaluable to my career and was filled
with new and interesting knowledge."
"This training was everything (and more) that I expected.
The materials will be very helpful to me to help my students and
their families acculturate. I appreciate the 'ready-made' materials
and the support provided by Anne. I also appreciated how Anne
kept our discussion on task and provided a variety of activities."
"This training provided a comprehensive approach to working
cross culturally. I am impressed with the presentation (and presenter)
as well as the quality of materials. Dr. Copeland was fantastic
"The training was not only extraordinarily informative,
it was also fun. The days flew by. I will definitely be using
the materials and share the information at my international school."
"Anne has generously shared her knowledge and training
materials which will be helpful in my work."
"Excellent format, information and presentation. The
basic issues that expatriates face are well identified and explained--many
practical teaching tools are given. The emphasis is on practical
application to help people survive and thrive in international
"The group of participants was exceptional; the individual
experiences and contributions to the workshop were invaluable
to training across cultures."
"Wonderful program that expanded my knowledge of successfully
working with my clients and their international hires. The program
is outstanding, the hand-outs are very useful and well developed.
I would recommend this train the trainers to anyone interested
in successful transition from one country to another"
"Great organization of materials! You have put so much
thought into details. The kit saves me so much of my own time."
"The materials passed on to us are a very high quality.
The presentation of the materials was thorough and very useful
to me as an experiential learner. "
"This program provided an excellent theoretical framework
from which to draw the content of cultural transition support.
It also provided excellent support for training techniques, many
resources, good modeling of pacing, time management, etc. This
was an entirely worthwhile experience."
"The course is dominated by Anne Copeland's genuine interest
in passing on her extended experiences in the field of intercultural
training. As a newly started consultant and trainer I experienced
the course to be extremely relevant and packed with information
but also as a European living and working in the US, I received
valuable knowledge to maneuver in the American business world.
Both during the training and afterwards Anne has facilitated a
group atmosphere for fruitful and productive discussion and comments.
The emphasis on valuable networking and feedback is not just taught
but definitely also practiced. The material in itself is a gold
mine of information, experience and tested training tools ready
to be used and arranged for one's personal needs and preferences.
I feel well prepared for new endeavors.
"This workshop opened my eyes to the multiple levels
of culture that impact us all and I look forward to using the
training in my work in our community."
"This course provides an excellent opportunity to learn
about the importance of cross-cultural understanding on a local
as well as global level."
"This was an eye-opening experience for me. I have been
interested in cross-cultural issues, education and a career as
a trainer and consultant for a long time. This course brought
everything together for me in a way that has given me a clear
direction and purpose. I am really excited and focused and I look
forward to working with you again in the future.
"I wanted to thank you for including me in your Cross
Cultural Training session held in Chicago last week. I thoroughly
enjoyed every moment of the training. It was very beneficial to
be part of such a diverse group of individuals. I really enjoyed
hearing the differing perspectives on the areas addressed in our
"What your course did was open the door for me to the
whole area of intercultural training and provide a new framework
for my background in comparative culture and education. Since
then I have built up a library of relevant resources and materials
which are invaluable. I got the jargon from you that I needed
to access this whole area and I got lots of ideas from it which
have been very helpful."
"Very good workshop, especially the materials. I have
a theoretical background in cross-cultural communication, but
this workshop gave me the tools to use it with my clients."
"The workshop was excellent. The materials are a great
resource. It is clear that much care and attention to detail was
put into their creation. Thank you for the knowledge to share
with others throughout our organization."
"This is 'the' training workshop for intercultural professionals...Excellent,
high-quality, highly-motivational. Worth a trip around the world
to get to this seminar."
"Excellent information and presentation style. I am leaving
with so many ready-to-use materials. I have lots of new ideas
for ways to share this information with my students and families."
"The 'Crossing Cultures with Competence' training materials
have been an excellent tool for the cross cultural orientation
program offered to our international relocation clients. The materials
are comprehensive, easy to deliver, and offer a range of options
to specifically tailor the program to our clients' needs. The
on-going support from Anne Copeland, and her wealth of knowledge
and expertise, have proven invaluable and a great support to our
"The workshop was so thorough in its content and presentation
that the materials will be useful for numerous occasions moving
forward. Very flexible, too!"
"The program is flexible enough to accommodate the needs
of trainers from multiple disciplines in a single training environment.
The materials provided, coupled with the concepts learned, will
help me present a higher quality program providing greater value
to my 'trainees.'"
"I liked Anne's style - not only her wealth of knowledge and experience but also the way she approaches cross-cultural training, her dedication and commitment. There was a lot of room for our input, but Anne always guided us back not to lose focus. It was inspiring to listen to other participants, share ideas and learn new methods. The material was put together with the greatest care, easy to adapt to every client's needs." Regine Albrecht, ExpatLinQ Expatriation Services, October 2005
"While this workshop was clearly aimed at the corporate
world, I feel that it was very valuable for me as an international
educator. I can definitely tailor it for my professional use as
a school counselor."
"A terrific seminar. These two jam-packed days will leave
you well prepared to offer a powerful cross-cultural orientation."
© 2014, The Interchange Institute