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We are the Interchange Institute.

About us.

The work of understanding others and helping others understand us is our mission.

We design and deliver specialized cross-cultural training workshops, train and certify professionals in the field, conduct research on the process of intercultural transition and produce content to assist newcomers to the US and many other countries around the globe.

The Interchange Institute is a 501(c)(3) not-for-profit research organization established in 1997 by Dr. Anne P. Copeland. 

a word from our
founder.

Why I Started The Interchange Institute

In 1988 I moved from Boston to London with my two-year-old daughter and my accompanying spouse. At the time I was a full-time university professor. I was off to be the academic advisor for our study abroad program for a year while my husband wrote a book. It had promised to be a plum assignment but a series of interlinked problems made it a bit of a lemon. Happily, our short sojourn turned into a career-changing adventure for me, for when I came back, I found I wanted to do something different, something important with my intercultural experience.

I learned many things that year:

 
  • Living in a new culture is easier if you understand its values and history. I was stunned by how different the US and UK cultures were. But after all, 400 years of separate history is a lot of years of separate history. Still, I thought, if this cultural transition was so hard for me, how do people from much more different cultures possibly manage?
  • People from two cultures will work together more easily if both recognize the differences and try to learn from each other. All that year, I was scrambling to understand the cultural differences I was feeling. The most helpful exchanges came from British colleagues who were also interested in the ways our cultures had diverted.
  • You can do a much better job living in a new country if your spouse is happy. I had all sorts of problems to deal with in my job in London, but my husband was having a ball. He kept our house going. He took our daughter to every London park. And he was a valuable sounding board for me.

I founded The Interchange Institute in 1997, with the goal of using my psychological and research expertise to increase knowledge about intercultural transitions, and then turning that knowledge into practical products for real people. You’ll see the fruits of my London experience throughout our work – in our research on Intercultural Transition, in our materials about values and history for newcomers to the United States, and, perhaps most importantly, in our various attempts to educate both newcomers and hosts about the challenges this global world poses.

I have loved this work since I began it. News and political events since then have underscored its urgency. The work of smoothing intercultural transitions has never been so critical. The work of helping others understand us and of coming to understand others is our mission.

what we do.

01.

train
and certify

Through our Crossing Cultures with Competence (CCwC) Training for Trainers and Intercultural Training Expertise Certification (ITEC).

02.

Research and report

Our publications, training, consulting and writing are all based on the latest, cutting-edge research on intercultural transition and adjustment.

03.

we
are a community

Wether you participate in our free Culture Chat’s twice a month, are a member of The Interculturalist Circle or are CCwC/ITEC Alumni – you are part of our community.

Meet the Team

Anne P. Copeland

Founder

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alt="Tasha Arnold Executive Director of The Interchange Institute"

Tasha Arnold

Executive director

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Terri McGinnis

Director of Trainer Development

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alt="Nick Dunn Community Curator for The Interchange Institute"

Nicholas Dunn

Community
Curator

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Peter Arnold

Director of
Partnerships

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Peggy Love

Non exec
director

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Zdenka Samson

Research and content
specialist

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Winston

Chief Motivation
Officer

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Supporting those who live and work across cultures through training, research and certification.

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© 2024 The Interchange Institute

Anne P. Copeland, Ph.D.

Founder of The Interchange Institute

[email protected]

Dr. Copeland is a clinical psychologist with expertise in family and cultural transition. During her tenure as Executive Director of The Interchange Institute, she provided cross-cultural training for individuals and families moving to and from the United States. She also trained almost 500 interculturalists around the world to deliver tailored, individualized cross-cultural orientation programs through the Crossing Cultures with Competence program that she developed.

Dr. Copeland has written several books on families and transition (Studying Families, Sage 1991, Separating Together 1997, and In Their Own Voice 2011), and has authored over 90 research articles, chapters, and professional presentations.

Prior to founding The Interchange Institute in 1997, Dr. Copeland was Associate Professor of Psychology at Boston University, where she conducted research and research supervision in psychological aspects of family process assessment, ethnicity, cultural influences, immigration, development, developmental disabilities and affective development. During her tenure at the University, she relocated with her family to work in London in 1988, where she was the academic advisor for Boston University’s British Programmes.

Dr. Copeland has directed many research studies on expatriate families’ experience, including multinational in-depth analyses of the social, familial, and personal aspects of moving to a new country, including a focus on the personal and family side of international short-term assignments, the role of one’s home – its design and layout – on one’s expatriate experience, on the challenges of moving to a country that is perceived as very similar, the experiences of high school exchange host families, and the ways in which having experienced being different as a child has an impact on the expatriate experience. Recent work focuses on how interculturalists have built and nurtured their careers.

Dr. Copeland lives with her husband in Boston, MA, and Barters Island, ME.

alt="Tasha Arnold Executive Director of The Interchange Institute"

Tasha Arnold, Ed.D.

Executive Director

[email protected]

Dr. Tasha Arnold is an experienced leader and researcher in the field of education specializing in cross-cultural training and development for schools, universities, and multicultural teams. As the Executive Director of The Interchange Institute (TII), Tasha is responsible for overseeing the administration, programs and strategic plan of TII, while also serving as an evaluator for the Intercultural Training Expertise Certification (ITEC) Board and being actively involved in the training of emerging and experienced interculturalists through the Crossing Cultures with Competence Train the Trainer program.

Tasha is a certified teacher and principal/head of school and accredits schools worldwide with the New England Association of Schools and Colleges and Council for International Schools.

Prior to her work at the Interchange Institute, Tasha held positions in both public and private schools and co-founded The Academic Achievement Bureau where she worked with international schools and universities conducting research on their organization and provided services to aid intercultural understanding, transition adjustment, and student and staff well-being.

Tasha has directed several research studies in the UK and Qatar on educators’ experiences and perceived needs with regards to transition at their international school in order to improve the transition experience for educators, students and families in these cultural contexts. These findings have helped her to develop and deliver school-wide transition and intercultural development programs.

Originally from the USA, Tasha relocated in 2011 to the UK and currently resides with her husband near London. She serves on the board of The Namibia Project Charity.

Terri McGinnis, M.S.

Senior Trainer​

[email protected]

Terri is an independent cross-cultural trainer specializing in helping families moving overseas, assisting those coming from overseas to live and work in the U.S., and providing group business briefings on China, Brazil and USA. Terri has worked with large automotive companies, automotive suppliers, oil companies, national office supply and furniture companies, the construction industry, electronic companies, IT companies, chemical companies, not to mention many other national and international companies.

A well-read and traveled individual, Terri has lived in and navigated different cultures successfully. Ms. McGinnis lived with her family as an expatriate in Beijing, China. In China, she conducted cross-cultural training programs, studied Mandarin, worked for the International School of Beijing providing classes to their staff, and provided Pilates training to individuals in the expatriate community of Beijing.

In addition to her overseas experience in China, Ms. McGinnis also lived with her family as an expatriate in Brazil for three years where she studied Portuguese. In addition to her language studies, she worked for Fiske School teaching English as a second language to Brazilian nationals. While in Brazil, the International School of Curitiba engaged her services for curriculum and staff development.

Prior to her international assignments, Ms. McGinnis was a high school teacher teaching vocational business skills. She also has eight years of experience in the automotive industry working in various HR positions.

Ms. McGinnis graduated with a Master of Science degree in Instructional Technology and a Bachelor of Science degree in Education.

Her experiences in Brazil and China have taught her to appreciate the world’s diversity and to cross cultures successfully. Her hobbies are reading, sea kayaking, paddle boarding and travel. She has two daughters attending university. She actively volunteers for her a local national club swim team.

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Nicholas Dunn

Community Curator

dunn@interchangeinstitute.org

Nicholas Dunn is an independent consultant and trainer who helps diverse teams thrive by building intercultural competence and cohesion. As the Community Curator for The Interchange Institute (TII), Nicholas grows and supports a vibrant community of interculturalists. He helps members of the Culture Chat, Interculturalist Circle, and Crossing Cultures with Competence Alumni groups connect, network, share best practices, and thrive in their intercultural careers, as well as guides the direction of TII to meet the needs of the community.

Nicholas began his own intercultural career as a Peace Corps Volunteer in western China, where he and his wife helped train future middle school English teachers. When he wasn’t teaching, practicing Mandarin, and travelling, he helped coordinate the English library, movie nights, teacher trainings, and more. 

Originally from the panhandle of Florida, Nicholas studied history at the University of Florida. He has a background in customer service in a number of retail roles, including coffee shop management. He also recruited, trained, and worked alongside volunteers for three years at a small non-profit in Gainesville, Florida.

In his eight years at the University of Illinois Urbana-Champaign International Student and Scholar Services office, he not only advised international students, but assessed, trained, and coached intercultural mindsets and skills for thousands of faculty, staff, and student leaders. In the College of Liberal Arts and Sciences, he provided intercultural mentoring and assessment support for students in the Global Leaders Program and co-led their short-term education abroad program in Medellín, Colombia. 

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Peter Arnold

Director of Partnerships

[email protected]

Peter Arnold is a business consultant with over 20 years of experience in senior leadership roles, He has developed a passion for helping organizations and executives maximize opportunities through effective cross-cultural management strategies. As Director of Partnerships for The Interchange Institute (TII), Peter leads our B2B service offer and grows TII through third-party collaboration and partnerships.

As a global citizen born in the UK, a permanent resident in the USA, and with multiple overseas assignments, Peter uses his diverse experience to allow him to gain a deep understanding of cultural differences and to appreciate the importance of cross-cultural management and communication in achieving business success.

Dr. Tasha Arnold is an experienced leader and researcher in the field of education specializing in cross-cultural training, transition support, and program development for schools, universities, and global teams. She co-founded The Academic Achievement Bureau where she worked with international schools and universities conducting research on their organization and providing services to aid intercultural understanding, transition adjustment, and student achievement. She is currently the Executive Director of The Interchange Institute, a NEASC and CIS school accreditor, and serves on the board of The Namibia Project.  

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