cross-cultural training

We specialize in helping people live and work across cultures, whether they are moving to a new country, or working in a multicultural environment at home. We prepare them to live and work with people who have different cultural values and attitudes, basing our training on our own extensive research on intercultural transition.

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tailored learning

Training, Workshops, Coaching and Mentoring

Relocating Expatriate Employees and Their Families

We offer pre-departure and post-arrival cross-cultural and repatriation workshops for US and UK residents moving to a new country and for international newcomers to the US and UK.

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International Students and Scholars

We offer a number of workshops for those who study in a new country, from high school exchange students, to university students and graduate and post-doctoral researchers and scholars.

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Global Teams And Communication

In today’s world, it is not only people who move to a new country who need to understand cultural differences. Those who work on a daily basis with people from other cultures – even if they never leave home – need to understand how cultural values affect their own and others’ work practices, too.

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Training for Those Who Support International Newcomers

We offer workshops for professionals who work directly with international newcomers – like real estate agents, destination service providers, teachers and medical personnel.

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Global Leadership And Mindset

Training for people in leadership roles that is designed to help them navigate the challenges and opportunities that arise when working in different cultural environments.

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International Travel

Our Cross-cultural training for international travellers is designed to help them understand the cultural differences that exist in the country they are visiting or living in, and to provide them with the tools and strategies needed to build strong relationships and effective communication.

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our 360 view

from research to application

The Interchange Institute is distinct in that it is a research organization that provides professional training and certification to practitioners in the field. This expertise is combined to provide exceptional cross-cultural related services to both individuals and organizations.

  • 25+ Years of Experience
  • Tailored and curated training options
  • Personal and accessible senior team
  • Registered Non-Profit

not a one size fits all solution

Training Delivery that fits you!

1

in-person or hybrid Learning

We deliver in-person training around the globe through our network of in-country professionals. This can be combined with virtual learning modules to maximise ROI and learning effectiveness.

2

1:1 Virtual Coaching and group learning

Tailored to the needs of the individual and organizational goals. Delivered on-line by professional trainers with flexible scheduling options.

3

On-Demand courses*

Professional and interactive video courses with online support. Learn at your own pace.

*Coming soon

Our happy customers

We’ve helped lots of people

Doris Guenther

Director of Communication & Trend, Swarovski

★★★★★ 5/5

“This was definitely the best cultural training I ever experienced for it was sophisticated, no clichés, and very intelligent. Just deluxe!!”

Workshop Participant

Pharmaceuticals Company

★★★★★ 5/5

“This training was very relevant to my job in different areas. I can apply it immediately. What was most valuable was understanding the values behind the culture and how different countries use them. It helps me to understand if ‘problems’ may be cultural vs. individual, and to be more proactive in planning communications, outlining tasks, etc.”

Relocating Expat

Petrochemicals Company

★★★★★ 5/5

“I can’t tell you how much easier my life would have been in the last 10 months if I’d had this training when I first arrived rather than now.”

Want to know more?

Please complete the form below which will enable you to set up a call or simply request further information.

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Supporting those who live and work across cultures through training, research and certification.

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© 2024 The Interchange Institute

Relocating Expatriate Employees And Their Families

We offer pre-departure and post-arrival cross-cultural and repatriation workshops for US and UK residents moving to a new country and for international newcomers to the US and UK. 

Every workshop is tailor-made to meet the individual needs of the trainees and their families. Family circumstances, special interests and needs, existing knowledge, and time availability are just some of the factors we take into consideration when creating an enriching and fully-integrated training program. Segments that focus on Doing Business in the new country, Spouses’ Considerations, and Children and Teens can be included.




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International Students And Scholars

We offer a number of workshops for those who study in a new country, from high school exchange students, to university students and graduate and post-doctoral researchers and scholars. While facing many of the same issues all international sojourners face, those in an academic environment encounter unique challenges as well: student-professor/teacher relationships, academic integrity, communication style expectations. In collaboration with Cultural Crossways, we also offer a Training of Trainers workshop series for those in the high school exchange field.

 

 

 

 

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Global Teams And Communication

In today’s world, it is not only people who move to a new country who need to understand cultural differences. Those who work on a daily basis with people from other cultures – even if they never leave home – need to understand how cultural values affect their own and others’ work practices, too. Companies with joint venture partners, schools and universities, medical facilities, city government systems, for example, all face daily challenges as they do business with people whose values and work practices are quite different from their own. 

  • What values do we bring to a staff meeting, a negotiation session or a classroom? 
  • Do others perceive us as we intend to be perceived? 
  • How are teleconferences and email affected by cultural differences? How does one distinguish between habits that are personal and those that are cultural? 
  • Each training workshop is custom-designed to address the organization’s most pressing questions and concerns.
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Training For Those Who Support International Newcomers

We offer workshops for professionals who work directly with international newcomers – like real estate agents, destination service providers, teachers and medical personnel. These professionals are often the first host nationals a newcomer meets. They have a unique opportunity to interpret their culture in a helpful and insightful way. We give them the tools they need to do their jobs more effectively and improve the services they offer.

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Dr. Tasha Arnold is an experienced leader and researcher in the field of education specializing in cross-cultural training, transition support, and program development for schools, universities, and global teams. She co-founded The Academic Achievement Bureau where she worked with international schools and universities conducting research on their organization and providing services to aid intercultural understanding, transition adjustment, and student achievement. She is currently the Executive Director of The Interchange Institute, a NEASC and CIS school accreditor, and serves on the board of The Namibia Project.  

Sample Questions:

  • I’m interested in working with international schools, universities, NGO’s, and not-for-profit organizations – How should I get started and who do I contact?
  • How do I promote and market my services as an intercultural trainer?
  • What are some tips and tricks for working with multicultural and global teams?
  • How do I write a proposal that stands out from the competition?
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Terri McGinnis, M.S.

Senior Trainer​

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Terri is an independent cross-cultural trainer specializing in helping families moving overseas, assisting those coming from overseas to live and work in the U.S., and providing group business briefings on China, Brazil and USA. Terri has worked with large automotive companies, automotive suppliers, oil companies, national office supply and furniture companies, the construction industry, electronic companies, IT companies, chemical companies, not to mention many other national and international companies.

A well-read and traveled individual, Terri has lived in and navigated different cultures successfully. Ms. McGinnis lived with her family as an expatriate in Beijing, China. In China, she conducted cross-cultural training programs, studied Mandarin, worked for the International School of Beijing providing classes to their staff, and provided Pilates training to individuals in the expatriate community of Beijing.

In addition to her overseas experience in China, Ms. McGinnis also lived with her family as an expatriate in Brazil for three years where she studied Portuguese. In addition to her language studies, she worked for Fiske School teaching English as a second language to Brazilian nationals. While in Brazil, the International School of Curitiba engaged her services for curriculum and staff development.

Prior to her international assignments, Ms. McGinnis was a high school teacher teaching vocational business skills. She also has eight years of experience in the automotive industry working in various HR positions.

Ms. McGinnis graduated with a Master of Science degree in Instructional Technology and a Bachelor of Science degree in Education.

Her experiences in Brazil and China have taught her to appreciate the world’s diversity and to cross cultures successfully. Her hobbies are reading, sea kayaking, paddle boarding and travel. She has two daughters attending university. She actively volunteers for her a local national club swim team.

alt="Tasha Arnold Executive Director of The Interchange Institute"

Tasha Arnold, Ed.D.

Executive Director

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Dr. Tasha Arnold is an experienced leader and researcher in the field of education specializing in cross-cultural training and development for schools, universities, and multicultural teams. As the Executive Director of The Interchange Institute (TII), Tasha is responsible for overseeing the administration, programs and strategic plan of TII, while also serving as an evaluator for the Intercultural Training Expertise Certification (ITEC) Board and being actively involved in the training of emerging and experienced interculturalists through the Crossing Cultures with Competence Train the Trainer program.

Tasha is a certified teacher and principal/head of school and accredits schools worldwide with the New England Association of Schools and Colleges and Council for International Schools.

Prior to her work at the Interchange Institute, Tasha held positions in both public and private schools and co-founded The Academic Achievement Bureau where she worked with international schools and universities conducting research on their organization and provided services to aid intercultural understanding, transition adjustment, and student and staff well-being.

Tasha has directed several research studies in the UK and Qatar on educators’ experiences and perceived needs with regards to transition at their international school in order to improve the transition experience for educators, students and families in these cultural contexts. These findings have helped her to develop and deliver school-wide transition and intercultural development programs.

Originally from the USA, Tasha relocated in 2011 to the UK and currently resides with her husband near London. She serves on the board of The Namibia Project Charity.

Anne P. Copeland, Ph.D.

Founder of The Interchange Institute

[email protected]

Dr. Copeland is a clinical psychologist with expertise in family and cultural transition. During her tenure as Executive Director of The Interchange Institute, she provided cross-cultural training for individuals and families moving to and from the United States. She also trained almost 500 interculturalists around the world to deliver tailored, individualized cross-cultural orientation programs through the Crossing Cultures with Competence program that she developed.

Dr. Copeland has written several books on families and transition (Studying Families, Sage 1991, Separating Together 1997, and In Their Own Voice 2011), and has authored over 90 research articles, chapters, and professional presentations.

Prior to founding The Interchange Institute in 1997, Dr. Copeland was Associate Professor of Psychology at Boston University, where she conducted research and research supervision in psychological aspects of family process assessment, ethnicity, cultural influences, immigration, development, developmental disabilities and affective development. During her tenure at the University, she relocated with her family to work in London in 1988, where she was the academic advisor for Boston University’s British Programmes.

Dr. Copeland has directed many research studies on expatriate families’ experience, including multinational in-depth analyses of the social, familial, and personal aspects of moving to a new country, including a focus on the personal and family side of international short-term assignments, the role of one’s home – its design and layout – on one’s expatriate experience, on the challenges of moving to a country that is perceived as very similar, the experiences of high school exchange host families, and the ways in which having experienced being different as a child has an impact on the expatriate experience. Recent work focuses on how interculturalists have built and nurtured their careers.

Dr. Copeland lives with her husband in Boston, MA, and Barters Island, ME.